Job Description – Support Staff

Job Title:                     Office Support Staff

Salary:                         Grade A – PKR 37,000 – 39,000/-

Department:                Operations

Location:                     Nowshera, Khyber Pakhtunkhwa

Responsible To:          Admin and Logs Assistant

Period:                        16-June-2025 to 30-April-2026

Number of Positions: 01 (Male / Female)

Key relationships:

Internally:

Project team, visitors

Externally:

Office service providers (cleaning, maintenance)

Position Purpose

The Foundation for Ageing and Inclusive Development (FAID) is a national organization dedicated to promoting inclusive development, enabling people of all ages—especially older people—to lead dignified, healthy, and secure lives. FAID will implement the project titled “AGE-CARE: Advancing Geriatric Excellence through Community-based ICOPE and NCD Integration in Khyber Pakhtunkhwa,” with technical support from HelpAge International and funding from the SIDA.

This 12-month initiative will be carried out in close collaboration with the Ministry of National Health Services, the Health Department of Khyber Pakhtunkhwa, and the World Health Organization (WHO). The project aims to improve both policy and service delivery for older people by combining national-level advocacy with district-level implementation of WHO’s Integrated Care for Older People (ICOPE) model, integrated with the prevention, management, and treatment of Non-Communicable Diseases (NCDs).

The project includes three key outcomes:

1. Finalizing and validating the national Healthy Ageing Framework through inclusive consultation processes.
2. Piloting the ICOPE approach in Nowshera district of KP through health facility strengthening, community screening, and training of health professionals and facilitators.
3. Advocating for the integration of ICOPE and NCD care into KP’s provincial health systems and Universal Health Coverage framework.

The Support Staff will play a key role in ensuring a clean, organized, and welcoming office environment. The position is responsible for daily office cleaning and dusting, timely preparation and provision of tea and refreshments for staff and guests and supporting general office upkeep. The Support Staff will also be responsible for opening the office on time in the morning and securely closing it at the end of the workday. This role is essential in facilitating a comfortable and professional workspace that supports the smooth functioning of daily operations.

Key Responsibilities:

The key responsibilities of support staff are included:

1-     Office Cleaning and Maintenance:

-         Ensure daily cleaning of the office premises, including dusting, sweeping, mopping, and sanitizing common areas.

-         Maintain cleanliness of washrooms and ensure necessary supplies (soap, tissue, etc.) are available.

-         Regularly clean and maintain meeting rooms, kitchen, and staff workspaces.

2-     Tea and Refreshment Services:

-         Prepare and serve tea, coffee, and refreshments for staff and guests as required.

-         Ensure cleanliness of utensils, crockery, and the kitchen area.

3-     Office Opening and Closing:

-         Open the office on time in the morning and ensure everything is ready before staff arrival.

-         Properly close and secure the office at the end of the workday, including lights, fans, and locks.

4-     Administrative and Logistical Support:

-         Assist in photocopying, scanning, and organizing documents as needed by the staff.

-         Support in setting up meeting rooms (arranging chairs, tables, equipment, and refreshments).

-         Run small errands within or outside the office, such as delivering documents or collecting supplies.

5-     Office Supply Management:

-         Keep track of cleaning materials and kitchen supplies and inform the designated person when restocking is needed.

-         Ensure proper storage of office consumables and maintain their cleanliness.

6-     Support During Events and Trainings:

-         Assist in arranging logistics for in-house trainings, workshops, or events (setting up materials, serving refreshments, etc.).

7-     Visitor Support:

-         Welcome visitors and direct them to the appropriate staff member or meeting room.

-         Offer water or tea to visitors upon arrival.

8-     Compliance with Safety and Hygiene Protocols:

-         Follow safety and hygiene protocols at all times, especially in food handling and cleaning tasks.

-         Report any maintenance or safety issues to the admin or supervisor promptly.

Specific duties and responsibilities

The specific duties and responsibilities for the position holder are including:

1. Supervise sweep and mop all office rooms, corridors, and entrances every morning.
2. Dust furniture, equipment, windowsills, and fixtures regularly.
3. Supervise clean washrooms twice a day and restock toiletries as needed.
4. Dispose office waste in designated bins and ensure waste is removed daily.
5. Prepare tea/coffee for staff and visitors in the morning and afternoon or as requested.
6. Wash cups, glasses, and utensils after every use and maintain kitchen hygiene.
7. Refill drinking water dispensers and keep drinking glasses clean and accessible.
8. Open the office on time each morning, turn on necessary lights/fans, and prepare the office for the day.
9. Close windows, turn off lights, fans, and lock all doors at the end of the workday.
10. Set up meeting rooms before internal or external meetings (arrange chairs, tablecloths, flipcharts, etc.).
11. Serve refreshments during meetings or workshops as instructed.
12. Clean up the meeting room after the session ends.
13. Assist staff with photocopying, scanning, and arranging documents as needed.
14. Deliver or collect documents and small items within or outside the office when requested.
15. Check lights, fans, washroom plumbing, and office equipment regularly and report any issues to the Admin and Logs Assistant.
16. Inform the Admin and Logs Assistant when cleaning materials or kitchen supplies are running low.
17. Greet visitors politely and inform the staff concerned of their arrival.
18. Offer water or tea to visitors in a timely and courteous manner.
19. Ensure all office spaces, including the entrance and waiting areas, remain neat and presentable at all times.
20. Assist in arranging and shifting furniture or supplies when needed.
21. Perform any other tasks assigned by the Admin and Logs Assistant to support smooth office operations.

Safeguarding Responsibilities

ü  Promote and model a safe, respectful working environment

ü  Preventing harm and abuse from our people, operations and programmes to anyone that encounters our work.

ü  Report all safeguarding incidents they see, hear, hear about or suspect, using our internal reporting mechanism.

ü  Complying with all safeguarding framework policies and practices

ü  Completing mandatory training courses relating to our safeguarding policy framework and comply with HR vetting procedures.

ü  Reducing the risk of harm and abuse in the field.

ü  Involving communities in the design of programmes and complaint response mechanisms, be responsible for implementation and review.

ü  Attending specialist field training on safeguarding as required.

ü  Maintaining maps of support services for survivors.

ü  Receiving and responding to complainants/survivors and ensuring that no further harm is done, following a survivor-centred approach, using the principles of psychological first aid, and signposting to relevant local services as needed

ü  Reporting all safeguarding incidents, they become aware of

Required qualifications and experience

ü  Minimum middle level school education. Matriculation will be preferred.

ü  Local police verified character certificate

ü  At least 1–2 years of experience in a similar support or office assistant role, preferably with an NGO, private office, or public sector organization.

ü  Basic understanding of hygiene, cleanliness, and workplace safety.

ü  The ability to prepare tea/coffee and manage refreshments in a clean and respectful manner.

ü  Familiarity with office equipment like photocopiers and water dispensers (preferred).

ü  Trustworthy, punctual, and able to maintain confidentiality.

ü  Good interpersonal and communication skills.

ü  Respectful and courteous toward staff and visitors.

ü  Willing to take the initiative and support team needs when required.

ü  Demonstrates a responsible attitude toward assigned duties.

This JD is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Foundation for Ageing and Inclusive Development - FAID is an equal opportunity work employers and encourages applicants to apply without discrimination of age, gender and disability.